Management

Team Depression: a recipe for first-aid

Posted in Management on October 5th, 2012 by Matthew Butt – Be the first to comment

An interesting parallel occurred to me the other day during a conversation with a colleague: the mood of a team is subject to changes, just as that of an individual, and sometimes depression can set in. So, just as we can learn techniques to fight of depression in ourselves, maybe we can do the same within our teams.

It became clear to me a few weeks ago that my team was in the doldrums: we had come to the end of several significant pieces of work, but had released this work with very little fanfare, which led to a feeling of deflation; furthermore, our future workload was both daunting in size and vague in scope, with few clear short-term goals, which gave us a sense of listlessness; in the past few months, several really talented team members had left us, and we hadn’t yet managed to to find a new dynamic for the team, so we had lost the buzz that comes when collaboration becomes second nature; finally, a raft of factors beyond our control meant that we kept finding our work blocked, which just added another layer of frustration.

I had recently taken on the role of team lead, which meant not only that these issues became a particular problem for me, but also that I had an opportunity as primus inter pares to do something about this. In working to find a way out of this morass, I came to a realisation: I had been here before, and I already knew how to deal with it.

A rich seam of depression runs through my family, and it has been part of my life since childhood. In the past few years I have pushed it into remission, and it rarely raises its head now. However, from time to time I do catch the onset of a spell of depression, and I have identified a set of first-aid techniques that I can use to stop it developing further. Many of these techniques—regular exercise and fresh air, early nights, cutting down on alcohol, making time to read and relax—seem simple and obvious, but these are just the habits that can get sidelined when depression sets in, so I have to treat them as a strict regime and push myself to follow them. The result of this is incredibly effectively for me.

Here are my key actions in fighting the signs of depression:

  • I have identified and look out for the early warning signs, so I know when I need to take action
  • When I spot these signs, I acknowledge that the situation warrants special behaviour, even if this means putting other priorities on hold
  • I have identified specific behaviours that I know help me recover
  • I stick with these behaviours until I am back on an even keel

This brings me back to my team’s situation. Of course, the ideal is to develop good everyday habits that keep depression at bay, but while we work on that, we may well find ourselves slipping into the doldrums occasionally. It seems to me that all four of these actions can apply to a team just as readily as to an individual.

I would be interested to hear other people’s experiences of dealing with lapses in team mood, as well as thoughts on how these ideas fit with various codified working patterns. Please share your ideas!

Pay, performance and feedback – an experience report (and where we are now)

Posted in Development, Management on September 27th, 2012 by Rob Bowley – 1 Comment

Like many companies we’ve been struggling with a problematic pay review process. In our case the feedback mainly revolved around it feeling arbitrary and lacking transparency.

Around the time we were discussing this the Valve Handbook got posted, within which it talked about their peer review & stack ranking system:

“We have two formalized methods of evaluating each other: peer reviews and stack ranking. Peer reviews are done in order to give each other useful feedback on how to best grow as individual contributors. Stack ranking is done primarily as a method of adjusting compensation. Both processes are driven by information gathered from each other—your peers.”

Awesome, you get rated by your peers rather than a manager or HR person, who has no idea what you do (not that we did that anyway)! I liked this idea a lot and got to work on doing our own version.

I started with a trial peer review survey with one team. There were some positives, but it mostly went down badly. People really didn’t like the stack ranking and also that I only asked a few high level questions with the answer being a score out of 10.

So we went back to the drawing board. We got representatives from all our teams and held 4/5 sessions where we broke down the larger themes (Skill, Productivity, Communication, Team) into more detailed and objective questions. After a lot of persistence and effort we finally put this all together and we had the survey!

Which I promptly canned…

Trying to measure performance

The fundamental problem I was (naïvely) trying to solve with a peer review survey was to bring in a degree of measurement, which would hopefully mean people felt the pay review process had a quantifiable aspect and didn’t just come down to one person’s opinion. However we were getting into the terrain of incentivising our people based on individual optimisations (rather than organisational or team goals & objectives) and – most disturbingly – the anonymous feedback aspect just felt very wrong. It was and is completely contrary to our culture and the things we stand for. The trade-offs simply weren’t worth it.

Regardless of the unpleasantness of anonymous feedback, everywhere I’ve heard of using ranking/measurement schemes have really bad stories to tell, such as Microsoft and GE.

Warning signs everywhere.

Don’t mix pay reviews with feedback

Another problem is the survey would have been a kind of feedback mechanism. Imagine getting your results – all nicely presented in bar charts – and finding you scored really badly on one section. What the heck are you supposed to do with that?! I’m a really bad communicator? What do they mean by that? Who thinks that? Great, everyone thinks I’m rubbish but I’ve got no way of finding out why apart from going around everyone and asking them. Ouch!

I am a big believer in regular 1-2-1s (I’ve talked about them a bit here). As Head of Development I start every day with a 1-2-1 with one of my department (I see all 35+ people as regularly as I can). Each team also does 1-2-1s (usually with their Lead if they have one). Each new joiner gets a mentor who they have a monthly 1-2-1 with for their first 3-6 months.

By the time you get to a pay review their should be no surprises, no feedback that you haven’t already heard before.

Where we are now

Our latest attempt is heavily based (& in some parts very plagiarised, I have to admit) on the StackExchange compensation scheme.

The peer review survey wasn’t a complete waste. I adapted the themes and questions from the survey we built into a set of core values we desire from our colleagues to be used for guidance. This is still very new and as yet unproven, but it certainly feels a lot better than where heading previously. I could explain in more detail, but it would be duplicating what I’ve said in the document/guide, which you can download here:

7digital Dev & DBA Team Compensation

Finally, a word on annual performance appraisals

I’ve only been employed by one company who ran annual performance appraisals and was far from impressed. It’s something we’ve consciously avoided for our tech teams at 7digital. I could go into more details as to why they are wrong, but others much more qualified than me have already done so:

The Paradox of Performance Pay – a really great article/opinion piece by Dr Allan Hawke , a former chief of staff to Australian prime minister Paul Keating, a former federal departmental secretary and a former senior diplomat. http://www.canberratimes.com.au/national/public-service/the-paradox-of-performance-pay-20120430-1xtys.html

W. Edwards Demming talking about performance appraisals as one of the five deadly diseases of management. http://www.youtube.com/watch?v=ehMAwIHGN0Y&feature=youtu.be&t=5m

An article in HR magazine on a study of British workers showing huge dissatisfaction with how performance appraisals are run. http://www.hrmagazine.co.uk/hr/features/1015028/hr-directors-try-harder-engage-employees-appraisals-process